Rooters is an Italian Managed Service Provider based in Benevento, specializing in supporting corporate IT infrastructures. With over fifteen years of experience in the sector, the company positions itself as a strategic partner for the management and monitoring of technological systems, with the goal of ensuring operational continuity, efficiency, reliability, and the proper integration of digital solutions over time. Rooters supports companies throughout their technological evolution, promoting approaches based on transparency, open source, and scalability, and assisting clients in optimizing processes, networks, and IT architectures.
The challenge
In the context of a constantly evolving IT market, Rooters was faced with increasingly complex demands from its clients, particularly in the field of cybersecurity. Companies today require reliable and immediately deployable solutions to protect infrastructures and data, while also expecting competent counterparts, fast response times, and a high level of reliability.
For Rooters, the challenge was not simply to expand its service offering, but to do so without compromising quality, credibility, and operational solidity. Cybersecurity is in fact a highly specialized domain, requiring dedicated skills, structured methodologies, and rigorous governance.
Without adequate specialist support, the risk was being unable to effectively cover this strategic area, slowing the ability to respond to market demands and leaving an increasingly critical component for clients unaddressed. It therefore became essential to identify a model capable of meeting these needs while preserving the consultative approach and reliability that have always distinguished Rooters.
ISGroup SRL’s involvement
To address these emerging needs in a structured way, Rooters chose to initiate a collaboration with ISGroup, with the aim of building a stable and long-term partnership. The intervention was not limited to support on individual activities, but enabled the integration of specialized expertise into Rooters’ offering, ensuring continuity, quality, and reliability over time.
The collaboration allowed Rooters to tackle a complex area such as cybersecurity through a solid organizational model, based on structured methodologies and clear process governance, while maintaining its role as the primary point of contact for the end customer.
Without the support of ISGroup, we would have risked leaving the most specialized and high-value part uncovered, related to methodologies, skills, and governance. The partnership allowed us to respond to market demands in a timely and credible manner.Guido Oricchio
Thanks to ISGroup’s involvement, Rooters was able to strengthen its ability to cover a strategic area, avoiding operational slowdowns and ensuring a consistent and structured approach to managing cybersecurity-related needs.
The benefits of the partnership
The partnership with ISGroup delivered concrete and measurable results for Rooters, both commercially and organizationally. The company was able to strengthen its market proposition, responding more comprehensively to client needs and expanding development opportunities within existing contexts and with new stakeholders.
The positive impact was also reflected in faster response times. Thanks to a structured collaboration model, Rooters significantly reduced the time required to introduce new services, while maintaining high quality standards and an approach consistent with its positioning.
As highlighted by Guido Oricchio:
The partnership with ISGroup has been a real accelerator: it allowed us to expand our offering in a strategic area such as cybersecurity and to reduce time-to-market, responding more effectively to customer demands.Guido Oricchio
An additional benefit was the simplification of operational management. Delegating the most complex and sensitive aspects to a specialized partner enabled Rooters to reduce internal risks and focus more on customer relationships and the consultative value offered. This also had a direct impact on the perception of reliability and solidity, which are fundamental elements when dealing with cybersecurity topics.
The collaboration strengthened Rooters’ positioning as a credible and structured technology partner, capable of guiding companies through increasingly complex transformation journeys.
As Guido Oricchio further emphasizes:
Collaborating with ISGroup means being able to rely on highly specialized professionals without having to build everything from scratch. It is a competitive advantage that allows us to create more value for our clients and seize new opportunities quickly.Guido Oricchio